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Organization Management

Overview

The Organization page is your central hub for managing team members, configuring secure bank connections, setting up automated transmission schedules, and reviewing the audit trail of all SFTP activity.

Accessing the Organization Page

Click Organization in the top navigation menu to access your organization settings.

General Information

At the top of the page you will see:

  • Organization Name — Your organization's display name.
  • Plan — Your current subscription plan and its features.
  • Seats — The number of user seats available on your plan and how many are in use.

Members

The Members section lists all users in your organization, showing:

  • Display name and email address
  • Role (Admin or Member)

Organization administrators can invite new members and manage roles.

Bank Connections (SFTP)

Bank connections allow FISTWorks to transmit ACH files to and retrieve return files from your bank via SFTP. Only organization administrators can manage bank connections.

Getting Your SFTP Credentials

Contact your bank's treasury management or cash management department and request SFTP access for ACH file delivery. Your bank will provide:

  • Hostname — The server address (e.g., sftp.yourbank.com or filetransfer.yourbank.com)
  • Port — Usually 22 (the standard SFTP port), though some banks use non-standard ports
  • Username — Your assigned SFTP login
  • Password or SSH key — Your authentication credential
  • Upload directory — The folder path where ACH files should be placed (e.g., /inbound/ach or /upload)
  • Return file directory — The folder path where the bank places return/notification files (e.g., /outbound or /returns)

Some banks may also provide a host key fingerprint for server verification. Keep all credentials secure and do not share them via email.

Platform Compatibility

FISTWorks uses the standard SFTP protocol (SSH File Transfer Protocol) and is compatible with any SFTP server your bank operates, including:

Platform Compatibility
OpenSSH Fully compatible — the most common SFTP server software.
Progress MOVEit Fully compatible — a popular Managed File Transfer (MFT) platform used by many banks and financial institutions. MOVEit provides SFTP as one of its transfer protocols.
Globalscape EFT Fully compatible — another widely used MFT platform in banking.
Cerberus FTP Fully compatible.
GoAnywhere MFT Fully compatible.
IBM Sterling Fully compatible — common in large enterprise banking.

If your bank uses any SFTP-compatible server, FISTWorks will work with it. No special configuration is needed for specific platforms — the standard SFTP protocol handles everything.

Adding a Connection

  1. Click Add Connection in the Bank Connections section.
  2. Fill in the SFTP profile form:
Field Description
Profile Name A friendly name (e.g., "Primary Bank — Production").
Hostname The bank's SFTP server address (e.g., sftp.yourbank.com).
Port The SFTP port (typically 22).
Username Your SFTP username provided by the bank.
Authentication Choose Password or SSH Private Key (your bank will tell you which to use).
Upload Directory The path where ACH files should be uploaded (e.g., /inbound/ach).
Return File Directory The path where the bank places return files (e.g., /outbound).
File Name Pattern Optional pattern for naming uploaded files.
  1. Click Save to create the profile.

Authentication Methods

FISTWorks supports two authentication methods. Your bank will specify which one to use:

  • Password — Enter the password provided by your bank. This is the simpler option and is common for smaller institutions.
  • SSH Private Key — Paste your private key (PEM format). Your bank may also require a passphrase for the key. SSH key authentication is more secure and is preferred by larger banks and institutions using platforms like MOVEit.

All credentials are encrypted at rest using industry-standard column-level encryption and are never stored in plain text.

Testing a Connection

After creating a profile, click Test Connection to verify that FISTWorks can connect to the bank's SFTP server. The test result shows success or a detailed error message.

Click Test History to view previous test results and their timestamps.

Common test failures and solutions:

Error Likely Cause Solution
Connection refused Wrong hostname or port Verify the server address and port with your bank.
Authentication failed Wrong username or password/key Double-check credentials. For SSH keys, ensure the full private key is pasted including header/footer lines.
Permission denied Incorrect directory path Confirm the upload and return directories with your bank. Paths are case-sensitive.
Connection timeout Network/firewall issue Your bank may need to whitelist FISTWorks' IP address. Contact support for the current IP.

Editing and Deleting Connections

Use the Edit and Delete buttons in the connections table to manage your SFTP profiles.

Scheduled Transmissions

Scheduled transmissions let you automate recurring ACH file deliveries. Instead of manually sending files each time, set up a schedule to transmit files from a template at regular intervals.

Adding a Schedule

  1. Click Add Schedule in the Scheduled Transmissions section.
  2. Configure the schedule:
Field Description
Schedule Name A descriptive name (e.g., "Weekly Payroll").
Template Select the draft template to generate files from.
SFTP Profile Select which bank connection to send files to.
Frequency Daily, Weekly, or Monthly.
Day of Week (Weekly only) Which day to run.
Day of Month (Monthly only) Which date to run.
Time (UTC) The time of day to execute the schedule.
Skip Weekends Whether to skip Saturday and Sunday.
  1. Click Save to activate the schedule.

Managing Schedules

  • Pause / Resume — Temporarily stop a schedule without deleting it.
  • Edit — Modify the schedule configuration.
  • Delete — Permanently remove the schedule.
  • Run History — View past execution results including success/failure status.

SFTP Audit Log

The audit log provides a complete record of all SFTP activity within your organization, including:

  • File transmissions (success and failure)
  • Connection tests
  • Return file downloads
  • Timestamps and the user who performed each action

Click Refresh to reload the latest log entries.

Tips

  • Always test a new SFTP connection before relying on it for production file transmissions.
  • Use descriptive profile names to distinguish between production and test environments.
  • Review the audit log regularly to monitor for unexpected transmission failures.
  • Set up scheduled transmissions for recurring payment workflows to reduce manual steps.